A multi-agent architecture playbook for VPs of Digital who need clinical intake to scale without scaling staff.
Clinical intake is a high-volume, multi-step workflow that touches every patient.
Single-agent AI deployments help with parts of intake, but they tend to break at the seams.
Multi-agent systems handle this naturally.
First contact. The greeter authenticates the patient (existing patient, new patient, returning patient with a gap), confirms basic demographics, and routes to the right path.
Takes structured history relevant to the visit reason. Reconciles medications.
Verifies eligibility, benefits, copay, deductible status, prior authorization requirements. Produces a one-page financial summary the patient sees before the visit.
First contact.
Takes structured history relevant to the visit reason.
Verifies eligibility, benefits, copay, deductible status, prior authorization requirements.
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