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Field notes from production AI.

Long-form essays from the engineers shipping AI inside payers, hospitals, energy operators and proptech platforms. Written for technology leaders who care more about what runs in production than what trended last week.

All essays

Field notes, sorted by recency.

1397 essays
TECHNOLOGY AI Agents forInfrastructurefor Energy. Agents that act on infrastructure arearriving in energy engineering. What… AI AGENTS DO Define ownership earlyMeasure before scalingBuild for observability AVOID Unclear accountabilityPremature optimizationBlack-box systems
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AI Agents for Infrastructure for Energy

Agents that act on infrastructure are arriving in energy engineering. What makes them safe near regulated and operational systems is scope, permissions, and a blast-radius budget, not model quality.

TECHNOLOGY Real-TimeCustomer Data forHospitality. Real-Time Customer Data helpshospitality teams connect arrival… 01 Level 1 02 Level 2 03 Level 3 04 Level 4 REAL TIME
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Real-Time Customer Data for Hospitality

Real-Time Customer Data helps hospitality teams connect arrival signals, in-stay events, profile freshness, staff-facing latency, consent, and fallback behaviour to the guest moments staff must handle well. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY OpenTelemetryfor Fintech. OpenTelemetry helps fintech engineeringteams connect instrumentation standards… ASSESS ADOPT OPTIMIZE GOVERN
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OpenTelemetry for Fintech

OpenTelemetry helps fintech engineering teams connect instrumentation standards, sensitive attribute filtering, retention, sampling completeness, and audit expectations to telemetry that carries transaction context safely. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY IDP Build vs Buyfor Technology &SaaS. Buying a developer platform does notremove the work, it moves it. The… IDP BUILD/ BUY IDP Build Best fit for your caseSimpler to operateLower switching cost Buy Added complexityHeavier toolingSteeper learning curve
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IDP Build vs Buy for Technology & SaaS

Buying a developer platform does not remove the work, it moves it. The integration, golden paths, and ownership are yours either way. Budget for the part nobody puts on the slide.

TECHNOLOGY RunbookAutomation forFintech. In fintech a runbook step can movemoney. Write the procedure, prove it… RUNBOOKAUTOMATION DO Define ownership earlyMeasure before scalingBuild for observability AVOID Unclear accountabilityPremature optimizationBlack-box systems
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Runbook Automation for Fintech

In fintech a runbook step can move money. Write the procedure, prove it manually, automate the read-only diagnostics, and keep segregation of duties intact in the automation itself.

TECHNOLOGY Developer ExperienceMetrics forTechnology & SaaS. Telemetry tells you what happened;surveys tell you what it felt like… 01 Pilot 02 Team 03 Org 04 Scale DEVELOPER EXPERIENCE
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Developer Experience Metrics for Technology & SaaS

Telemetry tells you what happened; surveys tell you what it felt like. Measure both, never rank teams with them, and watch the friction metrics that actually predict retention.

TECHNOLOGY Real-TimeCustomer Data forRetail. Real-Time Customer Data helps retailteams connect event streams, profile… FOUNDATIONS IMPLEMENTATION OPTIMIZATION IMPACT
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Real-Time Customer Data for Retail

Real-Time Customer Data helps retail teams connect event streams, profile updates, decision latency, consent checks, and fallback behaviour to the moments a customer is still in the session. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY AI Data Catalogsfor Energy. AI Data Catalogs help energy teamsconnect automated metadata harvesting… 01 Discover 02 Prototype 03 Harden 04 Roll out
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AI Data Catalogs for Energy

AI Data Catalogs help energy teams connect automated metadata harvesting, description generation, review workflows, coverage measurement, and consumer trust to the question every analyst actually asks. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Customer 360for Retail. Customer 360 helps retail teams connectidentity resolution, consent state… CUSTOMER360 DO Define ownership earlyMeasure before scalingBuild for observability AVOID Unclear accountabilityPremature optimizationBlack-box systems
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Customer 360 for Retail

Customer 360 helps retail teams connect identity resolution, consent state, channel data, match confidence, activation paths, and the moments staff and systems act on a profile. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Delta Lake vsIceberg forTechnology & SaaS. Delta, Iceberg, and Hudi solve the sameproblem. Choose on engine landscape and… DELTA LAKE/ ICEBERG Delta Lake Best fit for your caseSimpler to operateLower switching cost Iceberg Added complexityHeavier toolingSteeper learning curve
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Delta Lake vs Iceberg for Technology & SaaS

Delta, Iceberg, and Hudi solve the same problem. Choose on engine landscape and who you want to be coupled to, because the feature gaps close and the coupling does not.

TECHNOLOGY OpenTelemetry forTechnology & SaaS. OpenTelemetry helps SaaS engineeringteams connect instrumentation standards… 01 Level 1 02 Level 2 03 Level 3 04 Level 4 OPENTELEMETRY TECHNOL…
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OpenTelemetry for Technology & SaaS

OpenTelemetry helps SaaS engineering teams connect instrumentation standards, semantic conventions, sampling strategy, cardinality control, and vendor portability to telemetry that stays useful across thirty teams. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY ClickstreamAnalytics forRetail. Clickstream Analytics helps retail teamsconnect event schemas, session… 01 Level 1 02 Level 2 03 Level 3 04 Level 4 CLICKSTREAM ANALYTICS
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Clickstream Analytics for Retail

Clickstream Analytics helps retail teams connect event schemas, session stitching, bot filtering, storage cost, and product questions to the browsing behaviour that actually explains conversion. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY AWS Graviton forTechnology & SaaS. AWS Graviton helps SaaS engineeringteams connect architecture migration… 01 Assess 02 Design 03 Ship 04 Operate
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AWS Graviton for Technology & SaaS

AWS Graviton helps SaaS engineering teams connect architecture migration, dependency compatibility, multi-arch builds, benchmark honesty, and rollout sequencing to a price-performance gain that pays for itself. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY ClickstreamAnalytics forTechnology & SaaS. Clickstream Analytics helps SaaS teamsconnect product event design… 01 Discover 02 Prototype 03 Harden 04 Roll out
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Clickstream Analytics for Technology & SaaS

Clickstream Analytics helps SaaS teams connect product event design, account-level rollup, feature adoption measurement, storage cost, and instrumentation ownership to the questions product teams keep asking. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Zero-ETL forTechnology & SaaS. Zero-ETL removes the extract and load,not the transformation. The modelling… ZERO ETL DO Define ownership earlyMeasure before scalingBuild for observability AVOID Unclear accountabilityPremature optimizationBlack-box systems
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Zero-ETL for Technology & SaaS

Zero-ETL removes the extract and load, not the transformation. The modelling work moves somewhere else, and coupling your warehouse to production schemas has a cost.

TECHNOLOGY Customer 360for Fintech. Customer 360 helps fintech teams connectcustomer identity, KYC state… 01 Discover 02 Prototype 03 Harden 04 Roll out
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Customer 360 for Fintech

Customer 360 helps fintech teams connect customer identity, KYC state, permissible purpose, match confidence, consent, and the controls that decide what a unified profile may be used for. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Master DataManagement forEnergy. Master Data Management helps energyteams connect asset hierarchy, equipment… PLAN BUILD MEASURE IMPROVE MASTER
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Master Data Management for Energy

Master Data Management helps energy teams connect asset hierarchy, equipment identity, location records, survivorship rules, stewardship, and the field reality behind every register to the decisions that depend on knowing what exists. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Streaming vsBatch for Energy. Ask what decision the data drives andhow fast it must be made. Most energy… STREAMING/ BATCH Streaming Best fit for your caseSimpler to operateLower switching cost Batch Added complexityHeavier toolingSteeper learning curve
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Streaming vs Batch for Energy

Ask what decision the data drives and how fast it must be made. Most energy analytics is batch work wearing streaming ambitions, and streaming costs more than the latency is worth.

TECHNOLOGY Master DataManagement forHealthcare. Master Data Management helps healthcareteams connect patient identity, provider… 100% EFFORT MIX Build 32% Integrate 26% Secure 24% Operate 18%
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Master Data Management for Healthcare

Master Data Management helps healthcare teams connect patient identity, provider records, matching thresholds, stewardship, false match risk, and clinical consumers to the decisions that depend on knowing who is who. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY ClickstreamAnalytics forHospitality. Clickstream Analytics helps hospitalityteams connect event design, long… 100% EFFORT MIX Strategy 32% Engineering 26% Governance 24% Enablement 18%
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Clickstream Analytics for Hospitality

Clickstream Analytics helps hospitality teams connect event design, long research journeys, intermediary attribution, session stitching, and storage cost to the booking decisions the data should explain. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY FinOps Guardrailsfor Retail. Retail spend is seasonal, so annual costtargets hide the real problem: capacity… ASSESS ADOPT OPTIMIZE GOVERN
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FinOps Guardrails for Retail

Retail spend is seasonal, so annual cost targets hide the real problem: capacity provisioned for peak that never comes back down. Make scale-down a guardrail, not an intention.

TECHNOLOGY AI Data Catalogsfor Fintech. AI Data Catalogs help fintech teamsconnect automated harvesting… AI DATA DO Define ownership earlyMeasure before scalingBuild for observability AVOID Unclear accountabilityPremature optimizationBlack-box systems
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AI Data Catalogs for Fintech

AI Data Catalogs help fintech teams connect automated harvesting, classification of regulated fields, review workflows, certified definitions, and audit expectations to the metadata a regulator will eventually inspect. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY Warehouse CostOptimization forRetail. Warehouse Cost Optimization helps retailteams connect query attribution, peak… 100% EFFORT MIX Planning 32% Delivery 26% Testing 24% Support 18%
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Warehouse Cost Optimization for Retail

Warehouse Cost Optimization helps retail teams connect query attribution, peak capacity decisions, clickstream storage tiering, refresh frequency, and consumer accountability to spend that ratchets each season. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

TECHNOLOGY OpenTelemetryfor Energy. OpenTelemetry helps energy engineeringteams connect instrumentation across IT… STRATEGY DELIVERY GOVERNANCE SCALE OPENTELEMETRYENERGY
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OpenTelemetry for Energy

OpenTelemetry helps energy engineering teams connect instrumentation across IT and operationally adjacent systems, collection topology, the OT boundary, cardinality control, and asset context to telemetry that stays useful and safe. Learn the 2026 operating model, components, pitfalls, signals, and implementation steps.

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