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About Contact Us
AI-first engineering

AI Observability & Monitoring Services.

Logiciel helps enterprises monitor, measure and improve AI systems after launch. From AI observability and ML observability to LLM monitoring, drift detection, cost visibility, quality evaluation and managed operations, we build monitoring foundations that make artificial intelligence systems easier to trust, debug and scale.

Get started

See Logiciel in action.

Tell us what you're building and we'll take it from there.

5 steps
Stages in the AI observability framework
7 deliverables
What you get from an AI observability engagement
Why Logiciel

Why AI Observability Matters in Production.

Why Logiciel · 01

AI outputs shift when real-world data changes.

Why Logiciel · 02

LLM applications create cost, latency and quality issues that are hard to trace.

Why Logiciel · 03

ML models degrade without clear drift detection or performance monitoring.

Why Logiciel · 04

Teams lack visibility into prompts, retrieval quality, model behaviour and user feedback.

Why Logiciel · 05

Business leaders cannot connect AI system performance with operational outcomes.

Why Logiciel · 06

Governance teams need audit trails before AI use expands.

Why Logiciel · 07

Engineering teams need reliable signals to debug incidents quickly.

What you get

What You Get When You Work With Logiciel on AI Observability.

01

A clear AI observability roadmap tied to production risks and business priorities.

02

Monitoring for AI quality, latency, errors, cost, usage and reliability.

03

ML observability for drift, model degradation, data quality and prediction performance.

04

LLM observability for prompts, responses, retrieval quality, token usage and hallucination risk.

05

Dashboards that engineering, product, governance and business teams can trust.

06

Alerts, runbooks and incident workflows for production AI systems.

07

A practical AI monitoring operating model your teams can maintain after launch.

What we build

AI Observability & Monitoring Solutions Built for Enterprise Workloads.

01

AI System Performance Monitoring

What it meansMonitoring for latency, uptime, throughput, error rates, response quality, system health and production reliability.
02

ML Observability

What it meansTracking for data drift, concept drift, feature quality, prediction accuracy, model degradation and retraining signals.
03

LLM Observability

What it meansMonitoring for prompts, completions, retrieval context, token usage, hallucination risk, latency, cost and output quality.
04

AI Cost and Usage Monitoring

What it meansVisibility into model usage, token consumption, inference cost, workflow-level spend, user activity and cost allocation.
05

AI Quality Evaluation

What it meansEvaluation datasets, output scoring, human feedback loops, regression testing and quality benchmarks for AI systems.
06

AI Governance and Audit Monitoring

What it meansAudit trails, access tracking, approval workflows, policy adherence, human review records and compliance-aligned reporting.
07

Managed AI Monitoring Operations

What it meansOngoing monitoring, alert tuning, incident response, reliability reviews, cost reporting and continuous improvement.
Engagement

Engagement Models Designed for AI Observability & Monitoring Services Delivery.

01

Dedicated AI Observability Squad

A standing team of AI engineers, MLOps specialists, cloud experts and SRE engineers embedded into your AI reliability roadmap.

↳ Engagement
02

AI Monitoring Advisory and Staff Augmentation

Senior AI observability consultants who strengthen your internal product, data, platform, MLOps or engineering teams.

↳ Engagement
03

Outcome-Based AI Observability Implementation

Fixed-scope engagements with defined monitoring goals, reliability targets, dashboards and success baselines agreed up front.

↳ Engagement
Under the hood

AI Observability & Monitoring Services We Deliver.

01

AI Observability Diagnostic and Roadmap

Detailed assessment of AI systems, ML models, LLM applications, monitoring gaps, governance needs and production risks.

Included
02

ML Model Monitoring and Drift Detection

Monitoring for feature drift, data drift, concept drift, prediction quality, model degradation, latency, errors and retraining triggers.

Included
03

LLM Application Monitoring

Prompt tracking, response quality checks, token usage, retrieval monitoring, hallucination checks, latency analysis and cost reporting.

Included
04

AI Quality and Evaluation Frameworks

Benchmark datasets, regression tests, output scoring, feedback loops, evaluation dashboards and release quality gates.

Included
05

AI Cost, Usage and Performance Dashboards

Dashboards for AI usage, LLM fees, inference cost, latency, throughput, quality, reliability and product-level adoption.

Included
06

Governance, Auditability and Incident Workflows

Audit trails, access logs, human review tracking, alert routing, runbooks, escalation paths and compliance reporting.

Included
07

Managed AI Observability Operations

Ongoing monitoring, incident response, alert tuning, model performance reviews, cost optimisation and continuous improvement.

Included
Insights

AI Observability & Monitoring Services Insights & Frameworks.

01

Patterns from our AI-first engineering teams that help enterprises keep production AI systems reliable, measurable and governable.

Insights
02

Enterprise AI Observability Operating Model

How we structure monitoring ownership, alerting, incident response, governance reviews, cost visibility and continuous improvement across AI systems.

Insights
03

AI Monitoring Readiness Framework

A practical approach to ranking AI systems by business criticality, model risk, data dependency, governance exposure and production complexity.

Insights
How we work

Our AI Observability & Monitoring Services Framework.

01

AI Observability Diagnostic and Baseline

We assess AI applications, ML models, LLM workflows, data pipelines, infrastructure, governance controls and current monitoring gaps.

02

Monitoring and Risk Mapping

We identify which signals matter across quality, latency, cost, drift, reliability, security, usage and business impact.

03

Observability Engineering

We implement dashboards, logs, traces, alerts, drift checks, evaluation workflows, cost reporting and model monitoring pipelines.

04

Incident Response and Governance Controls

We define alert routing, runbooks, ownership, audit trails, review workflows and compliance-aligned monitoring practices.

05

AI Monitoring Operating Model

We hand over a repeatable observability practice, including KPIs, dashboards, review cadences, incident workflows and improvement cycles.

Selected work

Tailored engineering for your industry.

Zeme · Real EstateCut development costs 50% and launched 3× faster with dedicated dev teams.
Real Estate

Cut development costs 50% and launched 3× faster with dedicated dev teams.

Leap · ConstructionScaled to 7-figure ARR with AI-augmented software teams.
Construction

Scaled to 7-figure ARR with AI-augmented software teams.

KW · Real Estate56M+ workflows automated, saving agents 30% time with AI-powered tasks.
Real Estate

56M+ workflows automated, saving agents 30% time with AI-powered tasks.

In their words

What our clients say.

Teams that needed to ship fast, and did. Here's what partnering with Logiciel felt like from the inside.

Patrick Fingles

I would highly recommend them to anyone looking to scale quickly or needing support in engineering, product, or QA.

Patrick Fingles
Patrick Fingles
CEO, Leap
Elior Alayev

We don't just call them Logiciel; they're part of the Zeme team. Within the first week they were contributing meaningfully to our codebase.

Elior Alayev
Elior Alayev
Founder & CEO, Zeme
David Buzzelli

The Logiciel team worked tirelessly and built everything we needed, with security and best practices across our entire platform. It allowed us to become #1 in our industry, and we couldn't have done it without them.

David Buzzelli
David Buzzelli
Co-Founder, JobProgress
Questions

Frequently asked questions.

What does AI Observability & Monitoring Services include?

AI Observability & Monitoring Services include AI observability, ML observability, LLM monitoring, drift detection, cost tracking, quality evaluation, performance dashboards, governance reporting, alerting and managed operations.

What is AI observability?

AI observability is the practice of monitoring how artificial intelligence systems behave in production, including output quality, latency, cost, errors, data drift, model performance, user feedback and business impact.

How is ML observability different from AI observability?

ML observability focuses on machine learning model behaviour, including drift, features, predictions and model degradation. AI observability is broader and can include LLMs, agents, RAG systems, prompts, retrieval quality and workflow performance.

Why do enterprises need AI monitoring services?

Enterprises need AI monitoring services because AI systems can change over time as data, models, prompts, users and business workflows evolve. Monitoring helps detect issues before they affect users or decisions.

Can Logiciel monitor existing AI systems built by another team?

Yes. Logiciel can assess and monitor existing AI systems, including ML models, LLM applications, RAG pipelines, copilots, agents, AI product features and enterprise workflow automations.

Do you offer fixed-cost engagements for AI Observability & Monitoring Services?

Yes. We offer milestone-based pricing once scope, AI systems, KPIs, monitoring needs, governance requirements and delivery milestones are agreed.

Who owns the deliverables from an AI Observability & Monitoring Services engagement?

You retain ownership of all dashboards, monitoring rules, alerts, evaluation assets, governance workflows, documentation, runbooks, integrations and implementation materials.

Do you support ongoing AI monitoring operations after implementation?

Yes. We run managed operations with observability, incident response, alert tuning, model performance reviews, cost tracking, reliability support and continuous improvement.

Let's build

Accelerate AI Observability & Monitoring Services.

Ready to turn AI Observability & Monitoring Services into a production advantage? Partner with Logiciel to monitor AI systems, improve reliability, reduce risk and keep enterprise AI performance visible as usage scales.