
Generative AI development services for retail. Build copilots, RAG, and production-ready AI workflows with secure integration and evaluation by Logiciel.
We combine applied AI engineering, software development, data integration, and testing to build useful generative AI for commerce experiences, product catalogs, merchandising, and customer service.
mapping user goals, workflow steps, required context, failure cases, and measurable outcomes before selecting a model
connecting models to approved product catalogs, merchandising content, service policies, inventory signals, and authorized customer context with appropriate retrieval and access boundaries
selecting and integrating models, prompts, structured outputs, and orchestration based on quality, latency, and cost requirements
implementing catalog validation, policy checks, brand controls, and human approval for consequential customer or order actions
testing product grounding, content validity, service resolution, conversion-related task outcomes, latency, and cost with representative scenarios
building APIs, services, retrieval, tool connections, and workflows around commerce platforms, PIM, inventory, customer service, loyalty, and merchandising systems
adding observability, fallback behavior, release controls, usage monitoring, and continuous improvement after launch
AI, software, data, UX, and QA engineers work across discovery, architecture, integration, evaluation, deployment, and improvement.
Specialists strengthen your team across model selection, RAG, workflow integration, evaluation, security boundaries, and production engineering.
A focused engagement builds one copilot, document workflow, AI product feature, knowledge application, or bounded agent against agreed acceptance criteria.
We assess user needs, business value, data readiness, failure risks, and integration requirements across commerce experiences, product catalogs, merchandising, and customer service.
We build application services, model interfaces, prompts, orchestration, structured outputs, conversation state, and the product experience around the workflow.
We connect models to approved product catalogs, merchandising content, service policies, inventory signals, and authorized customer context using ingestion, retrieval, metadata, permissions, and source visibility where appropriate.
We connect models to PIM, inventory, order, and service systems while validating product claims and enforcing account-aware access.
We implement data boundaries, identity, tool permissions, auditability, and catalog validation, policy checks, brand controls, and human approval for consequential customer or order actions.
We test product grounding, content validity, service resolution, conversion-related task outcomes, latency, and cost, including edge cases and failures before release.
We implement logging, traces, usage and cost tracking, fallback behavior, model and prompt versioning, regression checks, and production support.
A method for ranking use cases by user value, data quality, integration effort, failure impact, and ability to measure outcomes.
A way to decide which responsibilities belong to the model, knowledge retrieval, deterministic application logic, tools, and human review.
A framework for testing product attributes, price and policy freshness, brand consistency, customer context, and safe escalation.
We review the target workflow, users, approved product catalogs, merchandising content, service policies, inventory signals, and authorized customer context, permissions, dependencies, and business outcomes.
We define model access, context, retrieval, APIs, structured outputs, evaluation, access controls, fallbacks, and acceptance criteria.
We develop the application, connect commerce platforms, PIM, inventory, customer service, loyalty, and merchandising systems, and implement model, retrieval, validation, and review logic.
We evaluate product grounding, content validity, service resolution, conversion-related task outcomes, latency, and cost, plus missing context, invalid outputs, restricted data, and integration failures.
We release with observability and operational ownership, then improve quality, latency, costs, and workflows using real usage signals.



Teams that needed to ship fast, and did. Here's what partnering with Logiciel felt like from the inside.
They involve designing, building, integrating, testing, and operating applications that use generative models for tasks such as summarization, drafting, retrieval-based assistance, structured extraction, and workflow support.
Custom development connects models to your applications, knowledge, identity, business rules, and evaluation requirements. A packaged chatbot may be sufficient for simpler use cases but may not fit complex integrations or controls.
Usually not. Many workflows can use an appropriate existing model with application logic, RAG, structured outputs, and evaluation. Fine-tuning or custom training should be justified by the task and data.
RAG is useful when responses require current, private, domain-specific, or source-verifiable knowledge. It should be designed around permissions, source quality, retrieval relevance, and answer evaluation.
We design data flows, identity and access checks, retrieval permissions, logging, tool boundaries, and deployment choices around the sensitivity and requirements of the specific workflow.
We test representative tasks for grounded answers, output validity, task success, failure behavior, latency, cost, and workflow-specific risks rather than relying on model demos alone.
We retrieve current approved data, separate transactional facts from generated language, validate important fields, and avoid presenting unsupported inventory or pricing claims.
Tell us what you want to improve across commerce experiences, product catalogs, merchandising, and customer service. We will help define the data, architecture, controls, and engineering plan to build it.