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About Contact Us
AI-first engineering

Site Reliability Engineering Services for Enterprise.

Logiciel runs site reliability engineering for large enterprises. SLOs, on-call, observability and incident response across cloud, Kubernetes and hybrid environments, delivered as a managed practice rather than a one-off implementation. We work alongside platform, reliability and product engineering teams to make production a predictable place to run software.

Get started

See Logiciel in action.

Tell us what you're building and we'll take it from there.

8 areas
Enterprise SRE solutions built for production
5 steps
Our enterprise SRE framework
Why Logiciel

Why Enterprise SRE Programmes Stall.

Why Logiciel · 01

SLOs get written but never used in production decisions.

Why Logiciel · 02

On-call rotations are unbalanced and over-loaded for the same few engineers.

Why Logiciel · 03

Observability platforms generate alerts that nobody actions.

Why Logiciel · 04

Incident reviews are run but rarely change behaviour.

Why Logiciel · 05

Reliability work loses to feature work every quarter.

Why Logiciel · 06

The SRE team becomes a help desk for everyone else.

What you get

What You Get When You Work With Logiciel on Enterprise SRE.

01

A clear definition of critical user journeys and SLOs that drive real decisions.

02

A balanced on-call practice with named owners across business units.

03

An observability platform tuned to your stack, with alerts that engineers actually respond to.

04

Incident response with runbooks, post-mortems and a feedback loop that changes systems, not just dashboards.

05

Reliability KPIs reported to engineering leadership alongside delivery KPIs.

06

A managed operating layer with on-call and continuous improvement.

What we build

Enterprise SRE Solutions Built for Production.

We cover the SRE areas that recur at enterprise scale.

Critical User Journey and SLO Design

Definition of critical user journeys per business line, with SLOs and SLIs tied to real user and business impact.

Observability Platform Implementation

Observability with metrics, logs and traces on Datadog, New Relic, Dynatrace, Grafana stack or equivalent platforms.

On-Call and Incident Response

Balanced on-call rotations, runbooks, incident response and post-mortems with named owners.

Reliability Engineering at Scale

Reliability engineering across cloud, Kubernetes and hybrid workloads, including chaos engineering where appropriate.

Kubernetes SRE

SRE practices for Kubernetes platforms including EKS, AKS, GKE, OpenShift and on-prem.

Database and Data SRE

SRE practices for managed databases, lakehouses and streaming platforms.

SRE for AI Workloads

SRE practices for AI workloads, including evaluation, drift detection and incident response.

SRE Operating Model

Roles, processes and cadences for SRE across business units, platform teams and product teams.

Engagement

Engagement Models Designed for Site Reliability Engineering Services for Enterprise Delivery.

01

Dedicated Enterprise SRE Squad

What it meansA long-running team of SREs, platform engineers and reliability engineers embedded in your reliability function.
02

SRE Advisory and Staff Augmentation

What it meansSenior SREs who reinforce your in-house team during specific phases.
03

Outcome-Based SRE Engagements

What it meansFixed-scope engagements, for example an SLO rollout, an incident response programme or an observability platform implementation.
Under the hood

Enterprise SRE Services We Deliver.

01

Enterprise SRE Strategy

Reliability maturity assessment and multi-year roadmap aligned with platform and business priorities.

Included
02

Critical User Journey and SLO Design

Definition of critical user journeys per business line, with SLOs and SLIs tied to real user and business impact.

Included
03

Observability Platform Implementation

Observability with metrics, logs and traces on Datadog, New Relic, Dynatrace, Grafana stack or equivalent platforms.

Included
04

On-Call and Incident Response Practice

Balanced on-call rotations, runbooks, incident response and post-mortems with named owners.

Included
05

Reliability Engineering for Cloud and Hybrid

Reliability engineering across cloud, Kubernetes and hybrid workloads.

Included
06

Kubernetes SRE

SRE practices for Kubernetes platforms.

Included
07

Database and Data SRE

SRE practices for managed databases, lakehouses and streaming platforms.

Included
08

SRE for AI Workloads

SRE practices for AI workloads, including evaluation, drift detection and incident response.

Included
Insights

Site Reliability Engineering Services for Enterprise Insights & Frameworks.

01

Patterns from our SRE engineers that have run through real enterprise deployments.

Insights
02

Enterprise SRE Operating Model

A reference operating model for SRE across business units, platform teams and product teams.

Insights
03

Critical User Journey and SLO Framework

A practical framework for defining critical user journeys and SLOs tied to user and business impact.

Insights
How we work

Our Site Reliability Engineering Services for Enterprise Framework.

01

Discovery and Reliability Assessment

We assess current SLOs, observability, on-call, incident response and operating practice.

02

Target Operating Model and SLO Design

We design the target SRE operating model, critical user journeys and SLOs.

03

Platform Implementation

We implement observability, on-call and incident response tooling, integrated with your existing stack.

04

Rollout and Incident Practice

We roll out across business units, establish on-call and run the first incident reviews.

05

Operate and Improve

We move into a steady-state operating model with reviews, dashboards and KPIs.

Resources

Insights for tech leaders.

Whitepaper · PDF

The State of AI-Assisted Engineering 2026

Read more
Whitepaper · PDF

HIPAA and AI: The PHI Exposure Problem Your Engineering Team Does Not Know It Has

Read more
Whitepaper · PDF

Is Your Engineering Velocity Real or Just a Reporting Illusion?

Read more
Questions

Frequently asked questions.

What does Site Reliability Engineering Services for Enterprise include?

We cover strategy, architecture, build, deployment and operations for Site Reliability Engineering Services for Enterprise, aligned with your business priorities and operating constraints.

How long does Site Reliability Engineering Services for Enterprise typically take?

Most engagements reach a working pilot within 4-8 weeks, while larger rollouts run across phased waves over several months.

Can Logiciel integrate Site Reliability Engineering Services for Enterprise with our existing systems?

Yes. We integrate with cloud platforms, CRMs, ERPs, EHR, OT systems, analytics tools and other operational infrastructure depending on the use case.

Do you offer fixed-cost engagements for Site Reliability Engineering Services for Enterprise?

Yes. We offer milestone-based pricing once scope, KPIs and delivery requirements are agreed.

Who owns the deliverables from a Site Reliability Engineering Services for Enterprise engagement?

You retain ownership of all workflows, integrations, prompts, infrastructure, systems and implementation assets.

How do you handle governance and compliance for Site Reliability Engineering Services for Enterprise?

We implement governance frameworks, observability, access controls, audit trails and compliance-aligned deployment practices.

How do you optimize cost for Site Reliability Engineering Services for Enterprise?

We tune infrastructure, automate resource management, optimise deployment workflows and report operational cost back to teams and product lines.

Do you support ongoing operations after launch for Site Reliability Engineering Services for Enterprise?

Yes. We run managed operations with SRE, observability, on-call and continuous improvement.

Let's build

Accelerate Site Reliability Engineering Services for Enterprise.

Ready to treat Site Reliability Engineering Services for Enterprise as production engineering instead of a side project? Partner with Logiciel to design, build and operate Site Reliability Engineering Services for Enterprise that engineering, security and business teams can all defend.